Refund policy

We diligently inspect every item that we sell to make sure that you are getting the finest quality. We want to make sure you love your pottery as much as we do! Since all of our stoneware is handmade, hand-cast and hand painted, slight variations and imperfections are not only to be expected, they are what give each piece its unique character. Still, if you're not satisfied with your order, please return the item(s) for an exchange, refund or credit. All returns must be in the original condition that you received them in.

Please fill out the return form shipped along with your package and indicate what you are returning and why. Make sure to let us know what you would like in return whether it be an exchange, refund or Chatham Pottery credit. If you lost your return form, call or email us and we'll be happy to resend you one.

IF YOUR ORDER ARRIVES BROKEN or DAMAGED, please keep the item, and ALL PACKING MATERIALS for inspection, and contact us at (508) 430-2191, so that we can walk you through the process of having the item replaced.

All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.

If you have any other questions about returns please feel free to call, or email us at chathampottery@chathampottery.com